Return And Exchange Policy

Thank you for shopping at Eminem Merch! We value your satisfaction and strive to provide the best products and services. Please carefully review our Return and Exchange Policy before making a purchase.

Non-Refundable & Non-Returnable Items

We do not accept returns, refunds, or exchanges for the following reasons:

  • Size, color, or design preference. Please review sizing and design details before purchasing.
  • Buyer’s remorse. If the product does not meet expectations but is undamaged, it is non-refundable.
  • Used, washed, or altered items.
  • Items without original packaging, tags, or accessories.
  • Limited edition, promotional, or customized items.

Inspection Upon Delivery

Upon receiving your order, please:

  1. Inspect the package for any physical defects or damages.
  2. Verify that all items received match your order.
  3. Report any damaged, defective, or missing items within 24 hours of delivery to qualify for a resolution.

Note: Slight variations may occur between online images and actual products. We strongly recommend reviewing product descriptions and size guides before placing an order.

Refunds and Replacements

We only replace or refund items that are defective, damaged upon arrival, or incorrect.

Damaged or Defective Items:

  • If you receive a damaged or defective item, contact us within 24 hours with clear photos.
  • We will provide a replacement at no additional cost, but a standard shipping fee will apply.

Missing Items:

  • If an item is missing from your order, notify us within 24 hours.
  • We will investigate and send the missing item promptly.

Refunds:

  • Refunds are only issued for defective, damaged, or missing items.
  • A restocking fee of 8.99% applies to all refunds to cover processing costs.
  • Shipping fees, customs duties, and import taxes are non-refundable.

Exchanges:

  • We do not offer direct exchanges.
  • For defective or damaged items, we provide a replacement only. (A shipping fee applies.)

Return and Exchange Process

To request a return or exchange, follow these steps:

  1. Contact Us:
    • Email support@eminemmerchstore.com within 24 hours of receiving your order.
    • Include your order details, issue description, and clear photos if applicable.
  2. Return Shipping:
    • If approved, our support team will provide return instructions.
    • Customers are responsible for return shipping costs.
  3. Return Approval & Processing:
    • Items must be in original condition with all packaging, tags, and accessories.
    • Secure packaging is required to prevent damage during return shipping.
    • Returns must arrive within 15 days of delivery.
    • Include the original invoice, your name, address, and order ID.
  4. Refund Processing:
    • Upon receiving and inspecting the return, we will notify you of approval or rejection.
    • If approved, refunds are processed to the original payment method within 5-10 business days.

4. Contact Us

If you have any questions or concerns about this policy, please reach out to us at support@eminemmerchstore.com. Our customer support team is happy to assist you!

By placing an order with us, you acknowledge and agree to this Return and Exchange Policy.